Code of Conduct

Home – Code of Conduct

Code of Conduct Yaqeen by Optivise

This Code applies to mentors, participants, volunteers, staff, speakers, partners and visitors across online and in-person Yaqeen activities.

4.1 Core Standards

Respect: communicate professionally and treat every person with dignity.
Inclusion: do not discriminate based on gender, disability, ethnicity, religion, language, socioeconomic background or other protected status.
Integrity: provide truthful information and avoid false promises, inflated credentials or misleading claims.
Boundaries: keep relationships appropriate, purpose-driven and within approved channels.
Privacy: protect personal information and do not publish another person’s story, photograph or contact details without permission.
Safety: immediately raise concerns involving harassment, exploitation, threats, abuse or unsafe conduct.
No solicitation: do not use Yaqeen access for unauthorized sales, fundraising, recruitment, political campaigning or personal financial gain.

4.2 Mentor Responsibilities

Offer guidance within your competence and clearly state where specialist advice is required.
Avoid controlling, humiliating or creating dependency in participants.
Do not guarantee results, request money, borrow funds or pressure participants into commercial arrangements.
Disclose relevant conflicts of interest and obtain approval before offering paid services or opportunities.
Do not communicate privately with minors outside approved safeguarding procedures.
Be punctual, prepared and honest about availability.

4.3 Participant Responsibilities

Attend sessions prepared and provide reasonable notice if unable to attend.
Communicate respectfully and avoid harassment, repeated demands or inappropriate contact.
Do not treat mentors as employees or expect unlimited availability.
Do not record, copy or distribute session materials without authorization.
Take responsibility for decisions and verify important information independently.

4.4 Prohibited Conduct

Bullying, stalking, intimidation, hate speech, sexual harassment or unwanted advances.
Threats, violence, self-harm encouragement or possession/use of prohibited items during in-person activities.
Fraud, bribery, extortion, financial exploitation or misuse of donations.
Sharing obscene, illegal, extremist or dangerous content.
Retaliation against a person who reports a concern in good faith.
Any conduct that creates an unreasonable safety, legal, reputational or safeguarding risk.

4.5 Reporting and Response

Concerns may be reported confidentially to safeguarding@yaqeenbyoptivise.com. Yaqeen may gather information, restrict contact, remove a person from a session, suspend participation, notify a guardian or institution, or refer a matter to authorities where reasonably necessary. Confidentiality will be respected as far as possible, but cannot be guaranteed where disclosure is needed for safety, fairness or legal compliance.

4.6 Consequences

A violation may result in a warning, required corrective action, reassignment, removal from a session or program, permanent exclusion, termination of a partnership, or referral to relevant authorities. Yaqeen may act immediately in serious cases.